To return or exchange an item, please contact our support team via email or via the feedback form on our website. We will provide you with all necessary instructions for returning the product. You must return the product in its original packaging, with all components and documents intact, including stickers and tags. If the item has been used or damaged, the return may be refused.

Under U.S. law, you have the right to return an item within 30 days of receipt. This applies to all household products except those that are legally non-returnable (such as personalized or specific products for individual use).

If the return is due to a faulty product or an error on our part (wrong product or shipping damage), the shipping will be paid by us. If you are returning an item for personal reasons (not the right size, color, etc.), the shipping cost will be deducted from the refund amount or paid by you directly upon shipment.

Once we receive and inspect the returned item, the refund will be issued within 5-10 business days to the same payment method used for purchase. You will receive an email notification when the refund has been processed.

Yes, you can exchange an item if it is not the right size or color. To exchange an item, please contact our customer service team via email or the feedback form on the website. If the item you want is out of stock, we will offer you the option to issue a refund and reorder another item.

You will need the following documents to return an item:

- Original receipt or proof of purchase (order number);

- A return form, which you will receive after contacting our support team;

- The goods in their original packaging and complete, if any (tags, instructions, etc.).

You can find warranty information for each product in the product description on our website. There you will find the basic terms and conditions of the warranty, including the validity period and possible limitations. If you still have questions, you can contact our support team via email and the form on the website, and we will provide all the necessary details about the warranty for the product you are interested in.

Most of the household products available in our online store are covered by warranty if they were purchased from us and provided that the defects were not the fault of the buyer. Warranty service does not apply to goods that have been damaged due to improper use, natural wear and tear or changes in the design of the product.

If you find a faulty product, please contact our support team immediately for further instructions. We will offer to send the goods to you for diagnosis or provide you with the nearest certified service center. If necessary, the product will be replaced or repaired at our expense if the fault falls under the terms of the warranty.

The warranty period depends on the type of product and the specific manufacturer. The exact warranty period is specified in the product description and may vary by brand and model. The warranty starts from the date of purchase.

Unfortunately, this option is not available

For warranty service, you can contact our support team directly via e-mail or via the form on our website. We also provide information about certified service centers where you can contact us for warranty repair. If it is not possible to deliver the product to the service center, we will arrange for it to be sent to us for diagnosis and repair.

We accept a wide range of payment methods for your convenience:

- Bank cards (Visa, MasterCard, American Express, Discover);

- Payment systems (PayPal, Google Pay, Apple Pay);

- Payment via wire transfer;

- Gift certificates and promo codes of our store.

A full list of available payment options can be seen on the checkout page.

At this time, we do not offer the option to pay upon receipt. All orders must be paid for during the checkout process through our website to ensure a secure transaction and timely delivery of goods.

We ensure high security of all online payments on our website by using the latest data protection technologies. All transactions are processed over a secure SSL connection, which encrypts your data and ensures that it does not fall into the hands of third parties. We also comply with PCI DSS (Payment Card Industry Data Security Standard) to protect payment card data.

We do not currently support the ability to use multiple payment methods for a single order. You can choose one of the available methods to pay for the entire purchase. If you have gift certificates or promo codes, these can be applied in conjunction with your primary payment method.

Yes, you can pay for your order via mobile apps such as Google Pay and Apple Pay. These payment methods are available both on the mobile version of our website and in the apps at checkout. Paying via mobile apps is simple and secure, providing a fast transaction.

Unfortunately, no, we do not support this feature at the moment.

We offer several shipping methods for your convenience:

- Standard shipping: Usually takes 3-7 business days.

- Express shipping: Usually takes 1-3 business days.

- Shipping via courier services: Depending on the region and weight of your order, UPS, FedEx or USPS may deliver.

- Self-collection (if available): You may choose to self-collect from our pickup location if this service is available.

Full delivery terms and costs depend on your location and order size and will be specified at checkout.

Once your order has been shipped, you will receive an email with a tracking number. This number can be used on our website, under “Order Tracking” section

Yes, we offer express shipping if you need to receive your order as soon as possible. Express delivery usually takes 1-3 business days depending on your region. Rush shipping is available for most items and will be displayed at checkout.

We ship orders to all US states, including Alaska and Hawaii. Please note that for some remote regions, shipping may take longer and cost more. We do not currently offer international shipping, but are working to expand our capabilities.

Unfortunately, we do not offer this option yet

Free shipping is available for orders of $300 or more. It applies to standard shipping throughout the United States. Promotional items and items that qualify for special offers may also qualify for free shipping, which will be indicated on the product page or during the checkout process.

If an item you are interested in is out of stock, you can sign up to be notified when it becomes available. We will send you an email as soon as the item is back in stock. A button to subscribe to these notifications will be displayed on the product page. You can also contact our customer service team for more information on when the item will be available.

Unfortunately, at the moment we do not have the possibility to pre-order on the website.

We follow strict security standards to protect your personal data. All data you provide on our website is encrypted using Secure Sockets Layer (SSL) protocols, which ensures the security of your transactions and prevents unauthorized access to your information. We also comply with US data protection laws, such as the California Consumer Privacy Protection Act (CCPA) and the General Data Protection Regulation (GDPR) for California and EU residents. Your data is never shared with third parties without your consent, except as required by law.

Yes, you can change your personal information at any time by logging into your account on our website. To do so, go to the “My Profile” section where you can update details such as your shipping address, phone number and payment information. If you have trouble changing your data, you can contact our support team for assistance.

To delete your account and all associated data, contact our support team via email or via the form on the website. We will process your request within 5-7 business days and delete your account as required by law. You will also receive a confirmation that your account has been deleted.

You can request information about what data we hold about you by contacting our support team. We will provide you with a full report including data such as name, contact details, order history and any other data that has been collected. This process complies with US law, including the CCPA and GDPR, if applicable.

To change your password, log into your account and go to the “Security” section. This section will allow you to update your current password. If you have forgotten your password, on the account login page you can select the “Forgot your password?” option and follow the instructions to recover it. We will email you a link to reset your password.

To leave a review about a product, you need to be a registered user of our online store and purchase this product. On the product page, find the “Reviews” section and click on the “Leave a review” button. You will be able to rate the product on a scale of 1 to 5 stars and write a comment sharing your impressions about its quality, usability and other aspects.

Yes, you can edit your review. To do so, log in to your account, go to the “My Reviews” section, select the review you want to edit, and click “Edit”. After making changes, an updated version of your review will appear on the product page.

You can leave a rating for a product at the same time as a review. When writing a review you will be asked to choose the number of stars from 1 to 5, where 1 is the lowest rating and 5 is the highest. Your rating will be displayed along with your comment and will affect the overall rating of the product on our site.

Yes, we encourage the addition of photos and videos to reviews to help other customers better understand the features of the product. While writing your review, you will have the opportunity to upload photos or videos showing the product in use. This will help create a more complete picture of the product for other customers.

We try to publish all reviews, but reserve the right not to publish reviews that violate our community guidelines. Reviews that contain insults, profanity, spam or demonstrably false information may be rejected. All reviews are moderated to ensure they meet our standards.

For privacy reasons, we do not provide the ability to contact reviewers directly. However, you can leave a comment below their review if you would like to ask a question or clarify details. We strive to create a safe and open platform for sharing opinions while protecting our customers' personal data.

Our loyalty program is designed to reward our loyal customers. Every time you make a purchase, you earn reward points that can be used for discounts on your next orders. For every $1 you spend, you earn 1 point. The more purchases you make, the more points you accumulate and the more discounts you can receive.

Discount coupons can be obtained in several ways:

- By registering on our website, you will receive a welcome discount coupon for your first order.

- We periodically send out promo codes and discount coupons via email as part of our promotions.

- Active members of the loyalty program also receive special discount coupons based on accumulated points.

You can find current promotions and special offers on the Promotions page of our website. We regularly update you about seasonal sales, discounts on certain product categories and temporary promotions. Also keep an eye on our email newsletters, where we inform you about upcoming discounts and sales.

To find out how many bonus points you have accumulated, log in to your personal cabinet on our website and go to the “My Points” section. Here you will be able to see the current number of points, as well as the history of their accrual and use. If you have any questions about points, you can contact our support team for more information.

Yes, bonus points have an expiration date. They are usually valid for 12 months from the date of their accrual. If the points are not redeemed within this period, they are automatically canceled. We will notify you by email 30 days before your points expire so you can redeem them in time.

To subscribe to our newsletter, simply enter your email address in the box at the bottom of our homepage or at checkout. By subscribing, you will receive up-to-date news, exclusive offers and information about new arrivals. You can also choose to subscribe to our newsletter when you register in your personal cabinet.

If you no longer wish to receive our emails, you can unsubscribe at any time. To do this, you need to contact us by e-mail or via the feedback form on the website.

We send promotional emails no more than 1-2 times a week. In some cases, such as during sales or promotional campaigns, the frequency of emails may be increased so that you don't miss out on great deals. We strive to maintain a balance and not overload your email with unnecessary emails.

By subscribing to our newsletter, you'll get access to exclusive offers including:

- Promo codes for discounts and free shipping;

- Information on upcoming sales and special promotions;

- Early access to new collections and merchandise;

- Participation in closed sales for subscribers only.

To change your email address to receive the newsletter, you need to contact us by email or via the feedback form on the website.

Yes, we offer personalized offers based on your previous purchases and preferences. By analyzing your purchasing activity, we can send you offers and promo codes that match your interests. By subscribing to the newsletter, you will receive recommendations and exclusive offers tailored just for you.

To use your gift card, simply enter your unique gift card code in the appropriate field at the checkout stage. The amount on the card will be automatically deducted from the total cost of your order. If the gift card balance exceeds the purchase price, the remaining balance will remain available for future purchases.

Yes, you can purchase gift certificates through our website. Gift certificates are available in digital format and are sent to the email address provided. You can choose the denomination of the certificate and also add a personalized message for the recipient.

Gift cards can be used to purchase any item in our online store, except that they cannot be used to purchase other gift cards. Also, gift cards cannot be cashed in or exchanged for money unless required by law (e.g., in certain states when the card balance is below a certain amount).

There are no refunds for gift cards, except as required by law. In some US states (e.g. California and Massachusetts), you can get a refund for a gift card balance if it is below a certain threshold. These laws protect consumer rights and vary by region.